HP LaserJet Pro 500 color MFP m570dn Not Responding

[MathCenter]

My LaserJet Pro 500 color MFP m570dn is not communicating.

The touchscreen is currently unresponsive and I am not able to print, scan or fax any documents.  I have attempted the "troubleshoot" option through Windows and it only suggested that the Print Queue was not empty and after that was emptied, it could not find the problem.  I have attempted turning it off for a prolonged amout of time and turning it back on.  I have also attempted to unplug it and plug it back in after I have turned it off.  Sometimes when I turn it on it will say "printing document", however it does nothing.  When that screen is up, the orange triangle and green circle will blink.  Other times the home screen will remain up.  The white question mark is always on.

[SHThompson]

Have you tried checking using the embedded Web server? If not simply put the IP address of the printer in the URL bar of a browser.

If you cannot communicate with the embedded web server then you may have a formatter problem.

Whenever you find a technicians suggestions helpful you can thank them by giving them kudos by clicking the thumbs-up button under the post.

[vinay2]

Issue: Printer hangs_cljM570

Solution: Un plug power source.. un plug data cables..

-siwtch on the product.

-wait for the ready mode.

-From the Home screen on the product control panel, touch the Setup button.
-Touch the Reports menu.
-Touch the Configuration Report button to print the report..

-check firmware version.. is it     "20150112 24 Feb 2015"?

-if not goto  http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5220866&swLangOid=8&swEnvOid=4158

-download firmware, copy into pendrive.

-switch off the product, insert pendrive in USB port located under control panel..

_Switch on the product, printer detects the latest firmware & updates automatically_restarts..

-Take configuration page again & check for latest FW updation...

-connect datacable.. shoot print command...

I hope you will get out of this issue., if not pl ping me bank for further assistance..

-Best of luck.....

Spoiler

[DanielVSG]

Hi.

I have the same problem on my M570dn.

The installed FW is allready the 20150112...

It permantly freezes if i try tho copy through ADF.

It also has problems with scan2folder...

Are there any new soloutions for this error?

Thank you very much.