HP LaserJet Pro CM1415fnw paper-jam after first page, new sheet from paper only taken in few inches

[JewelLeeRae]

Thanks for the heads up. I'm kind of leaning that way now. Frustrating not to get things resolved

[Disco_Diva22]

Hello.  I know the answers from this post are over a year old but I am having the same exact problem with my LaserJet CP1525nw color printer.  I read through all of the suggestions given including plugging the printer into the wall outlet and doing a hard restart and I am still having the same issue.  I did a print and it still jammed on the second page.  I have the problem with color and black printing and with different types of paper.  Any other suggestions.  I have not reset it to the default settings yet.  My printer is four years old so of course I am not covered under warranty even for suggestions.  Thank you.

[laserjet_user]

Hi Frans, JewelLeeRea and Disco_Diva

Level of support here is frustrating and I fully understand the change of printer, it has been on my mind more than once, but I have found that the following works for me as a workaround.

1. keep the papertray full at all times, the problem only starts on my printer when the tray is less than half full.

2. when the paperjam occurs, simply cancel the printjob directly from the touchscreen on the printer and resume the printjob as a new job from the last printed page (remember to fill the tray), this is quicker than waiting for the full paperjam cycle that the printer does and when you cancel the job the paperjam is fixed and the paper simply comes out of the printer blank.

Hope this will work for some of you.

[Disco_Diva22]

Thank you.  I will try that or I will just print one page at a time.  I do keep my tray full of paper also.

[LBS226]

I have the same problem, I think the feed roller needs replaced. The problem is getting the old one out, I have searched the internet for hours on how to do that with no results. On the cm1410 you need to get to the secondary service page which is easy to do but it does not work on the cm1415nw and there is no service manual on 1415.

[Jeet_singh]

Hi @LBS226,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I understand you want a service manual for replacing the rollers for your HP LaserJet Pro printer. I'll try my best to help you with this,

I did a bit of research and found that there is no service manual available for this printer, I would personally suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[LBS226]

There was no phone option, only "tweet". Went through that earlier and all they said is they could not help me on Twitter.

[Jeet_singh]

Hi @LBS226,

Thank you for replying,

I understand you are having trouble getting the contact HP phone number as the product is Out of warranty. Don't worry I'm going to help you with this,

I am sending you a private message with the phone number. 

I hope this helps, let me know if you need any further assistance. I'll be more than happy to help.

Regards,

[laserjet_user]

Hi LBS226
Please keep me updated on the result of the replacement of the feed roller, I am very interested in the result.

Thank you in advance.

[LBS226]

WOW! Got hold of HP tech support on the feed roller and their reply was they had no expertise on the feed roller and could not help me. They must have only sold a half dozen of them not to have any expertise on it I sure hate to tear the printer down just to replace the feed roller, I think that is what I am looking at.