HP LaserJet Pro CM1415fnw paper-jam and misprint trouble

[crispy345]

Hello everyone!

My work recently had two printers fail. One of them was this one. Now, here's the problem.

It prints well, when you get it out. However, when printing 2/3 copies or more, it decides to start "cleaning" at the second or third page, and then after some seconds displays "Misprint. Press OK to continue" even though the print looks OK. Also, sometimes, you really just get bad paper-jams. It can claim there's a printer jam just by the paper sticking out a little bit (it looks more like it didn't even hit the drum), or other times really have a paper-jam. It depends, about 50/50. 

So, to what I've already tried. Tried resetting it to default, looked for additional paper-jams, updating the firmware, looked at the toners. I am not that good with printers, escpecially laser printers, I'm here for some summer-work and got to look at these two to see if they were anything to keep or to trash. I'm hoping it can be fixed as it's a good printer, the colours on the prints looks pretty good. 

Now, this printer is soon to be 4 years old. For a printer of this type, it's not that old. I managed to print out a usage-form from it, where it stated it had printed out right under 15k docs which is not really that much. There's some other printers around here that has been going strong for much longer, so I hope this one really can do more than this. The location where it was placed had nearly no prints, it was very little used. 

If any of you have experienced/looked at this sort of stuff before I would really appriciate help with this thing. It would be sad to see this go this early, really. 

[Cheetah12]

Hello crispy345,

Welcome to the HP Forums!

I understand your Laserjet CM1415fnw is experiencing a paper jam and misprint message at times. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I want to see if this makes a difference. 

I would like you to perform a hard reset on this printer for more than 60 seconds. Leave the printer turned on> Disconnect the power cord.

Please follow this entire HP document on The Attention Light Blinks and a 'Paper Jam' Message Displays on the Control Panel just to make sure there is no paper within this printer.

Since you're receiving this misprint error message, remove the paper try> reload the paper> Put the paper tray back in the printer.

Make sure the Firmware is up to date on this printer. I will provide the HP website here where you can download this update. Choose your correct operating system.

Please post your results, as I will be looking forward to hearing from you. Have a great day!

[crispy345]

Okay, followed your directions.

1: Hard reset

2: Checked for any paper left in the printer, which there wasn't any

3: Printed several cleaning pages without any errors

4: Reloaded the paper

5: Checked my firmware again, even though I updated it to the latest yesterday. 

Then I tried copying (where the problem persists right now) and it still stops now at the first page shouting about a paper jam which does occur the 5 times I've tried it now. It seems to just get stuck on the first bit of the paper, it's never farther than a couple CM into the printer when it gets stuck. 

I'm starting to think it has more to do with the hardware rather than on the software side. Is there any user-serviceable parts in here which might be replaced and then help resolve them problem?

[Cheetah12]

Thank you for this information.

If you have followed all the steps I provided from my previous post, then this is leading into a hardware issue. Please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.