• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-31-2022 06:14 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi everybody,

I think my HP LaserJet Pro M477fdw needs to change the drum, because there are very light striped areas on the prints! I have done the cleaning procedure a few times, but it doesn’t help! So my idea is a new drum unit! How can I do it, or where can I buy a new drum unit?

Thank you for your help!

Category:
2 REPLIES 2

‎08-31-2022 10:51 AM

HP Recommended

Hi,

The imaging drum is integrated within any of the toner cartridges of your printer, it is not a separate part.

 

Please print a Supplies Status Report from its Reports menu, and add a picture of it to better understand the problem.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎09-01-2022 10:35 AM

HP Recommended

Uhh, yeah, I didn‘t realize that the drum is inside the toner cartridge! Si I just try to change the cartridge and see whar happens! Thank you!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.