• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 07:45 AM

HP Recommended
Product: HP LaserJet Pro MFP M521dn

Set up the Laserjet M521dn to Scan to Email.

Followed all the installation steps.

At each point, I ran the tests and each was successful.

But when I attempt to scan a document on the LaserJet,

The correct IP address for the mail server appears,

Then an error displays that "An error occurred while sending email. Try sending again". 

The document never gets to the point of being scanning.

Things to note:

We do not require SMTP Authentication.

I set up an local email address book. (no LDAP from the email server)

As a test, I tried scanning to USB memory stick, that worked fine.

Network printing by the users is working fine, so it's connected to the Domain correctly.

What am I missing?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.