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‎02-21-2017 11:04 AM

HP Recommended
Product: HP Laserjet m402n
Operating System: Microsoft Windows 10 (64-bit)

This printer is setup in an office.  I have a static IP set for the printer as well as a DNS entry on the network.

 

Any time the printer goes to sleep it looses network connection.  A print job sent to the shared printer does not wake it up.  If you manually wake up the printer it doesn't have an IP address.   If I unplug the printer and plug it back in, the assigned IP address shows up and I can print.

 

I have checked power settings, but there is no way to completely turn off the sleep feature.

I've dug through the web interface for the printer as well.

 

Any suggestions?

1 REPLY 1

‎03-22-2017 01:26 PM

HP Recommended

Hello,

Have you tried to upgrade the FW?

 

If not, here I give you this link to an HP website to dowload it and do the upgrade.

Though I work for HP, My posts express My opinion, and not those of HP.
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