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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-10-2017 06:44 AM

HP Recommended

Hi,

 

I installed my newly-bought HP Laserjet MFP M1005 printer-scanner-copier on my Mac, but while the printer is working, the scanner is not. There is no scan icon that I can click anywhere (as opposed to what I see when using my Canon printer-scanner-copier in another location - screenshots attached), and when I thought that this was a software installation issue, I went to https://123.hp.com/us/en/ to get the right installation software for my Mac. There, the drop-down menu did not provide any software for my model no.  (MFP M1005), and when I used HP Easy Start, no software options could be found (screenshot attached).

 

Please let me know if the product is fully operable on a Mac at all, and if so, how.

 

Many thanks in advance!Screen Shot 2017-09-10 at 6.03.41 PM.pngScreen Shot 2017-09-10 at 6.11.40 PM.pngScreen Shot 2017-09-10 at 6.11.58 PM.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2017 11:50 AM

HP Recommended

Hi,

Only printing support is provided, scanning is no longer supported on Mavericks for the M1005:

https://support.hp.com/gb-en/document/c03411613#AbT2

 

I afraid you cannot scan with your device on Mavericks, no solution is offered by either HP or Apple...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 REPLY 1

‎09-11-2017 11:50 AM

HP Recommended

Hi,

Only printing support is provided, scanning is no longer supported on Mavericks for the M1005:

https://support.hp.com/gb-en/document/c03411613#AbT2

 

I afraid you cannot scan with your device on Mavericks, no solution is offered by either HP or Apple...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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