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Top Student
Posts: 2
Member Since: ‎01-03-2011
Message 1 of 20 (81,273 Views)
Accepted Solution

HP M1536 PCL XL error or inverted PDF document

[ Edited ]

Hello,

 

We're having some trouble with an m1536dnf All-In-One printer one of our clients recently acquired. The printer itself is connected to the network via ethernet cable and the computers that are printing to it either via cable or wireless. They are all using either Windows Vista or Windows 7. 

 

They all seem to print just fine, with the exception of some PDF documents from some of their clients. These documents either do not print and we get a printout of a PCL XL error (when trying to print from Adobe Reader) or do print, but with black background and white text (Foxit Reader).

 

The PCL XL error is:

 

 

PCL XL Error
   Subsystem:     KERNEL
   Error:         ExtraData
   File Name:     kerlib.c
   Line Number:   9024

 

 

Things we've already tried:

 

- updating both Adobe Reader and Foxit Reader

- updating printer driver (unfortunately there is only one version available: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3974... )

- updating printer firmware

- reinstalling

- installing via USB or printer sharing

- saw a page ( http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00064499 ) describing our issue but could not find a way to switch to a PCL 5 driver

- using the Generic driver found here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4157320&...

- installed on a PC with Windows XP

 

It seemed at some point that a solution was to switch the printing resolution from 600 dpi to 1200 FastRes (both with EconoMode activated). However, after doing this another document showed up with the same problem. It may not seem like a serious issue to some, but with a bunch of users who have only basic knowledge about using computers issues like this can grow into big problems.

 

We also have little information about the PDF documents and their source, but as far as I could figure out at least most of them are generated by scanning from other multifunction printers. 

 

We also took the printer back to our supplier and explained the issue. We could also demonstrate with a PDF file but could not leave the file with them due to privacy issues. They tried printing with the Generic driver but with no joy as the issue kept manifesting. If we send it to warranty they will most probably print a number of documents and say it's working OK (I would do the same in their position :) ), this is why I was wondering if any of the people here are experiencing the same issue with this printer or have any ideas on how to solve it.

 

Thank you in advance,

 

Eugen Sechel.

 

0 Kudos
Accepted Solution

Re: HP M1536 PCL XL error or inverted PDF document

Hello,

 

Sorry to reply so late. We resolved the problem by installing the PCL5 version of the HP Universal Print Driver you can find here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4157320&prodTypeId=18972&prodSeriesId=503548&swLang=8&taskId=135&swEnvOID=4062 .

 

This seems to work around the issue and also enable us to use all the printer's features.

 

I guess the test the guys at service did was incorrect, it seems to work for us.

 

Sandy_Sanz , I'm not sure if we also tried that on one of the computers or not. If I manage to test that some time I will do my best to return with more info. Thanks and I would mark your post as solution as well if I could :) .

View solution in context
Intern
Posts: 25
Member Since: ‎01-14-2011
Message 2 of 20 (81,139 Views)

Re: HP M1536 PCL XL error or inverted PDF document

Hi!

Same problem here with pdf on device "HP LaserJet M1536dnf MFP".

PCL XL Error

Subsystem: KERNEL

Error: ExtraData

File Name: kerlib.c

Line Number: 9024

Alar from Estonia.

 

Honor Student
Posts: 2
Member Since: ‎01-24-2011
Message 3 of 20 (81,030 Views)

Re: HP M1536 PCL XL error or inverted PDF document

Hi,

I've got the same problem with attached file.
Any ideas?
----
begin-base64 644 failed.pdf
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====

 

Honor Student
Posts: 2
Member Since: ‎01-24-2011
Message 4 of 20 (80,954 Views)

Re: HP M1536 PCL XL error or inverted PDF document

The error message is popping up in 600 dpi resolution only. 1200 dpi is ok.

Honor Student
Posts: 2
Member Since: ‎02-07-2011
Message 5 of 20 (80,832 Views)

Re: HP M1536 PCL XL error or inverted PDF document

Same problem. El mismo problema.

 

Any solution??? Alguna solucion?

Top Student
Posts: 1
Member Since: ‎02-08-2011
Message 6 of 20 (80,791 Views)

Re: HP M1536 PCL XL error or inverted PDF document

Right click on the Printer icon - In Control Panel

Go to Printing Preferences.

Go to Advanced Tab.

Then under Printer Features, go to Print Data Optimization and select it to “Optimise for Text and Vector”.

 

Then click on OK.

 

Then try to print any Document and it will print fine without any PCL xxxx error.

Highlighted
Honor Student
Posts: 2
Member Since: ‎02-07-2011
Message 7 of 20 (80,788 Views)

Re: HP M1536 PCL XL error or inverted PDF document

I´ve tried and it goes right. Thanks

Top Student
Posts: 2
Member Since: ‎01-03-2011
Message 8 of 20 (80,785 Views)

Re: HP M1536 PCL XL error or inverted PDF document

[ Edited ]

Hello,

 

Sorry to reply so late. We resolved the problem by installing the PCL5 version of the HP Universal Print Driver you can find here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4157320&... .

 

This seems to work around the issue and also enable us to use all the printer's features.

 

I guess the test the guys at service did was incorrect, it seems to work for us.

 

Sandy_Sanz , I'm not sure if we also tried that on one of the computers or not. If I manage to test that some time I will do my best to return with more info. Thanks and I would mark your post as solution as well if I could :) .

Honor Student
Posts: 1
Member Since: ‎07-20-2011
Message 9 of 20 (78,794 Views)

Re: HP M1536 PCL XL error or inverted PDF document

I have tried this Printer Features, go to Print Data Optimization and select it to “Optimise for Text and Vector”. PDF prit started.

 

Thanks

 

Honor Student
Posts: 2
Member Since: ‎12-03-2011
Message 10 of 20 (76,429 Views)

Re: HP M1536 PCL XL error or inverted PDF document

HI

EROR 79 PRINTER HP 1536

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation