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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2017 11:34 PM

HP Recommended
Product: HP M475dw
Operating System: Microsoft Windows 7 (64-bit)

Dear HP Community,

 

My M475dw al-in-one worked wonderful for a couple of months. All of a sudden it showed on the display a scanner error 6 and requested me to put it off and on. After that I wasn't able anymore to initialize the all-in-one properly.

It seems the scan bar does not find it's home position, because during inatialization it is moving from left to right, but going alway a little more to left than to right. Like this it is moving until the end of the unit an starts to bump against the "wall", giving me a kracking noise, because the transport belt is jumping over.

I opened the glass cover to clean the glass from inside, because I thought the bar might not see the markings. No difference. I did put it on factory defaults and update firmware to 20150126

 

Kindly Help. . . .

 

Thanks

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