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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 03:58 AM

HP Recommended
Product: HP M552dn
Operating System: macOS 10.12 Sierra

After powering the printer off and on again, the printer would get stuck at 25% doing a disk check before finally showing an error.

 

Using the pre-boot menu I was able to try partial clean with no success.

 

Finally I opted to erase the disk with the intention to re-install the firmware. However after trying at least 3 different USB sticks, they all give the same error. "Firmware Download Device Error". In the Pre-Boot menu I am using the download option to install the firmware from a USB stick.

 

When booting the printer normally, it will hang on 25% for a few minutes before finally displaying 98.00.0C Error.

 

Any help would be much appreciated.

 

 

Max

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