• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 03:58 AM

HP Recommended
Product: HP M552dn
Operating System: macOS 10.12 Sierra

After powering the printer off and on again, the printer would get stuck at 25% doing a disk check before finally showing an error.

 

Using the pre-boot menu I was able to try partial clean with no success.

 

Finally I opted to erase the disk with the intention to re-install the firmware. However after trying at least 3 different USB sticks, they all give the same error. "Firmware Download Device Error". In the Pre-Boot menu I am using the download option to install the firmware from a USB stick.

 

When booting the printer normally, it will hang on 25% for a few minutes before finally displaying 98.00.0C Error.

 

Any help would be much appreciated.

 

 

Max

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.