• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2019 11:43 AM - last edited on ‎12-19-2024 08:31 AM by

HP Recommended

I have a 2-1/2 year old HP enterprise M605 that suddenly started printing a grey are in the middle of the paper.  It is not the cartridge as I tried another one and still get the same result.  HP tells me the printer is bad and they'll see me a new one with $50 off, but $60 to ship it overnight.

 

I am incredibly unhappy with their customer service.  They insist there are no other reports of this issue, but I don't really believe that.  Anyone else having problems with this same model?

 

I will not be buying another HP produce of any kind!

 

"HP COMMUNITY TEAM NOTE"

 

AndressaR_1-1716903062829.pngThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

 

 

Category:
2 REPLIES 2

‎04-01-2019 02:17 AM

HP Recommended

Post the document you printed here it'll be more helpfol.

From what's your brief description I'll say that the transfer(iTB) belt is the issue.

‎04-01-2019 04:11 PM

HP Recommended


Can you clarify your issue please. Is the printer dark on the edges and light in the center?  If so, what is your office environment like? Often this type of issue is caused by dirt in the scanner assembly or a bad power supply.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.