HP Mimecast

[ElmTunes]

Any news by HP?

I have bought a HP LaserJet Pro MFP 130nw with ePrint fucntion and have the same issues... 😞

Some mail adresses can print others not and they get the mimecast resonse...

I have set the option to "for everyone available" butz some mail adressed can not print on the printer via ePrint function.

Whats the problem here?

HP please support us here...

Thanks...

[Kumar0307]

@rrud, @ElmTunes Welcome to the HP Support Community! I’m here to help.

I understand the ePrint service is not working. Apologies for the inconvenience caused.

I need additional information to assist you further which cannot be shared on a public post.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[tjerkameel]

How about a generic solution?

Where is the documentation regarding HP Mimecast?
Where can people log in and see a list of mails that are on hold, etc.

[mar124]

I have the same issue

[bob5654]

Hi, can you share the fix for others?

[CMcD2]

I even logged into HPSmart and my printer is open to any and all who email it. If I click on Accepted, I can add the only email addresses that I want to be allowed to print to my printer. Under this Accepted area, my email address that I tried to print from is listed as "owner!" Never had this happen until today...

~Cindy

[CMcD2]

I checked and mind was already set to "Open to Anyone..." Perhaps I should change that and then change it back. Hmmmm.

~Cindy

[Kumar0307]

@bob5654, @CMcD2

I'd need the ePrint email address of the printer which cannot be shared on a public post for security reasons. Hence, I have sent you a private message, kindly respond to the same.

Keep me posted for further assistance.

[glaff]

HP needs to contact MimeCast with your printer's email address.  MimeCast will then unblock that address and you should be good to go.  HP support did this for me.

[ElmTunes]

Thanks, that worked for me.

But is there a plan that that can be done by the user itself in future?

The current way is more then complex...

All the users with problems have to find that forum.

Then someone from HP support will contact them and manage with mimecast the the not working mail adressed will work.

What a strange process... 😞

Any self administration portal would be much more easier 😉 I think this is a nice feature wish for future 😉

Elm...