HP Mimecast

[zoubida]

Hello,

I don't know how I will receive your private message because I don't have an email section in my profile. can you explain to me please?

 

[rccs89]

Can someone please help me with this issue on HP Mimecast as well?  I need to get my warehouse printer working again as I work from my mobile office! I am not comfortable setting up an account with a company I know nothing about just to get MY DOCUMENTS to print to MY PRINTER from MY ACCOUNT.

[glaff]

HP tech support can get your printer's email removed from the MimeCast thing.  I went through Kumar but I would assume that any HP tech could do it.  If you have been sending print jobs when they get you removed all your held jobs will show up.

[cocacola451]

Mine was always on "accept from all" but still have this problem.

[BonniePhoto]

This was the case for me too, reaching out to an HP Tech Support that has replied on this thread is the way to get this resolved.

[BonniePhoto]

Private message Kumar or any other HP Tech that has replied on this thread, and provide your printer email name plus the email address(es) that are being blocked.  They will help you to clear that Mimecast problem up for those addresses.

[rccs89]

I can't find anyone to private message?  When I open the info page for the 3 different people I see here who have responded from HP Support, there is no option for a private message?  I have friended 2 of them and nothing changes.  I really need to get this resolved but I can't figure out how.

[Dilip_18]

Hi@rccs89,

Welcome to the HP Support Community.

I'd love to help. I'd need the ePrint email address of the printer.

I have sent you a private message, for more details that cannot be shared in a public post.

Hope this helps! Keep me posted. 

[rccs89]

Where do I view your private message?

[CMcD2]

Kumar fixed my issue about a week and a half ago!