HP OfficeJet 3831 not printing properly.

[ThomasDixon]

Bought a new printer today, setup everyting was fine, as soon as I tried to print some pages, it started to miss lines of text, and doesn't print the full text as you can see in the image scan I have shown it skips part of the text at the bottom of the title.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you clean the cartridge :

To clean the cartridges from the printer display

a. Load Letter or A4 unused plain white paper into the input tray.

b. From the Home screen, touch Setup .

c. Touch Tools , touch Clean Cartridges, and then follow the on-screen instructions. If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support .

This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.

Keep this userguide for reference:

http://h10032.www1.hp.com/ctg/Manual/c04724956

Hope that helps!

[ThomasDixon]

Hi, I've cleaned it about 5 times but still no different, I've even used the alignment tool just in case.

[greenturtle]

Hi @ThomasDixon

In that case, you may have a defective cartridge.  Please contact the retailer that you purchase the printer or HP:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Thanks.