HP OfficeJet 4655 will not scan

[ashakely]

I've been using this printer for 3 whole days.

Our wifi was upgraded this morning. I typed in the new network SSID and password key (on both my computer and my HP OfficeJet).

Somehow it recalibrated enough to print...but after hours I still cannot scan.

I choose 'Scan to HP-PC2', it replies 'connecting'.... and replies 'The scan could not be completed. Make sure that the scanning software has been installed and configured on your computer, and then try again.'

Almost ready to take a hammer to it and run for a Michelada.

[Dragon-Fur]

@ashakely

Before you reach for the hammer:

Printer Website Driver Page:

HP OfficeJet 4655 All-in-One Printer

Scroll to the bottom of the Driver page for Videos to help with installation and other tasks.

Full Feature Software for Windows 7:

Type: Driver-Product Installation Software

Version: 36.0

Operating systems: Windows 7 (64-bit)

Release date: May 8, 2015

File name: OJ4650_72.exe (189.6 MB)

• Download and save the Full Feature Software package
• If using USB cable, disconnect the cable between the printer and the computer
• Uninstall the existing printer program(s) from Control Panel > icon view > Programs and Features
• Restart the computer and log in >
• Navigate to the Downloads folder >
• Double click on the package to start the installation -- follow the instructions
• After the installation is complete, Restart the computer and log in

Dragon Document - Help, suggestions, and examples:

Install Full Feature Software - Printer

If scanning from the printer, ensure that Scan-to-Computer is enabled:

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