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09-14-2010 02:26 PM
I used to be able to print fine but recently, as of the last few days my print has started to fade, now it is so light it looks like I don't have any ink ... I purchased new cartridges a month or so ago and my system says I have plenty of ink.
Considering I haven't printed more then 20 pages since I got the ink cartridges I know there is an issue but reviewing everyone's comments, I can't make my printer print anything except by very light (unreadable) pages, and the test pages. Now what.? Does anyone have a solution? I've tried everyone's tips and tricks on this thread.
FYI - I have a Dell, running Windows 7, and Office 2010.... and could print up to a week ago.
Anybody?? Thanks in advance too!!
09-27-2010 12:03 PM
I am also having same issue. For last few days/months my print has also started to fade, and same thing I can't make my printer print anything except by very light.
I am using this printer for almost year. Naver had this issue. It's just few months back. I think it's software issue. I called HP tech support they told me replace your printhead. and since printer is not in warrenty it will cost me approx $54. I am not sure it's worth or not. I have already spend about $60 on ink.
10-06-2010 02:18 AM
I have had this printer since October 2009. It was an ex-diaplay model so I think that mine was an early build. I do a lot of printing of invoices in black only and had no problem until about June when the update service updated the drivers and I think the printer firmware too. Then this ridiculous inability to print usingthe black cratridge only appeared. I know that it used to be OK beacuse we print a lot of invoisces from a web based invoice printer with colour on the pages. I have searched but could not find the old drivers or firmware. My idea t fix the problem was to roll back the drivers. The other problem now is that the printer settings sponanesusly revert to letter size and singel sided printing usually after shut down so after an ivoice run you find that twice as much paper is used. AND teh dialog dox takes about 15 seconds to appear. Unless I find the old drivers this printer is going to the dump and I will never by HP products ever again and will counsel my customers against it. I conclude that HP has lost it's way - it is certainly losing it's repuatation. Someone within HP needs to restate and enforce the principles to the deveopers and product managers. Bang the table and getthe developers in line.
10-06-2010 09:48 AM
Thank you for describing the black only cartridge issue. I started a conversation two days ago on the message board about the same problem with my 6500 (see "printer will not print in black only"). It now appears the printer is defective, and I will try to return it.
10-06-2010 09:51 AM
HP...I hope you are listening. I went out this week and purchased a Brother Laser printer for less than the cost of one month's supply of ink for my 6500. You loose. Sorry to say, but I'm using the Brother, and the consumables MORE than I am the 6500. It does scan and make quick copies however.
10-14-2010 08:24 PM - last edited on 04-18-2016 12:08 PM by OscarFuentes
My 6500 suddenly quit printing with black ink. It also suddenly told me all of my color cartridges were low and after replacing all color cartridges, was still being told the magenta was low. After hours of searching the web I found a solution for my problem which I hope can help others.
Reset your printer using instructions on this page:
Here is the text in case that page does not load for you:
11-05-2010 12:13 PM
My wife and I have been wrestling with the same exact issue with our OfficeJet 6000 wireless for months. We've spent HUNDREDS of dollars on color cartridges because the printer would not let her Mac (OSX 10.5.8) print using the black cartridge only. We uninstalled the driver, repaired the permissions, reinstalled the driver with the latest version from the HP site-- TWICE (once under the live direction of an HP support staff member). Still no luck.
11-16-2010 01:04 PM
Re: indigo56524's solution after experiencing the sudden loss of the printer's ability to print in black ink...
i tried the reset option of unplugging for 20 sec's and then holding the '#' and '3' down as i plug it in again. it worked.
please try this as a possible cheap solution.
11-21-2010 04:41 PM
Having same/similar problem printing fast black draft from macbook air to 6500. my color cartridges are low or depleted but have a new bulky 920 black cartridge that prints in black on scan but not from computer. Any sugestions?