HP OfficeJet 8022: 'checking the printer. Please wait..'

[BHA2]

We used our printer for over one year without trouble but now it says 'Checking the printer. Please wait..' and keeps on buffering but it do not turn on. I left it overnight and no change. My computer says it is offline. I tried HP Print and Scan Doctor, but it does not print the test page and there is no progress. I really appreciate any help.

[Betty0610]

@BHA2

Welcome to the HP Support Community.

Are you able to copy?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[BHA2]

@Betty0610

Thank you so much for your suggestions. Unplugging and restarting did not make any difference. I also tried Firmware. It lists my printer but it is greyed out and does not allow me to select it and run the update. So, unfortunately, either solution does not seem to work for me.

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!