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‎02-14-2019 09:40 AM

HP Recommended
Product: HP officeJet Pro 6978
Operating System: macOS 10.14 Mojave

I have seen these 2 printhead error messages; 0xc19a0003 and 0x0

I have reset the the printer and changed the ink cartridges.  (we are in the ink program)

1 REPLY 1

‎02-19-2019 08:36 AM

HP Recommended

@okent

 

A warm welcome to HP Support Community!

Power resetting the printer, cleaning the cartridge electrical contacts and updating the printer firmware may clear the missing or failed printhead error. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 4 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) Download and install the latest firmware update from here.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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