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‎02-23-2021 08:56 AM

HP Recommended

@JR12345

 

I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

‎02-27-2021 12:11 PM

HP Recommended

Is there a fix for this?

I'm unable to print or download the new firmware via PC or the printer.

 

Printer Updates Firmware Updates
 
 
The printer update could not be downloaded.

Click Retry to try downloading the update again.

Note: To use Web Services and HP Instant Ink on the printer, this update must be downloaded.

‎03-06-2021 02:25 PM

HP Recommended

I had the same issue, went through all these steps.  Contacted HP Support via Chat and went through some more steps.  The printer is getting replace under warranty.

‎03-18-2021 01:51 PM

HP Recommended

How can I get this returned under warranty? Purchased Oct 2020 and it stopped working in December 2020 and struggling to get HP customer support to replace a brand new printer that should not just stop working. Thanks!

‎03-19-2021 03:50 PM

HP Recommended

@JR12345

 

I have escalated your case and a case manager will reach out to you

I am an HP employee.
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