HP OfficeJet Pro 8500A copies in red, but prints fine

[SteveM99]

My HP OfficeJet Pro 8500A works fine when I  print from my computer, but whenever I try to make a copy, the copy prints in red. This happens whether I use the scan bed or the automatic feeder.

[Sara_7]

Hi ,

Could you please check if you are able to make a copy and if it is the same issue.

Kindly follow the steps mentioned in the document.

Document Link

Although I am an HP employee, I am speaking for myself and not for HP.
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[SteveM99]

Hi. You want me to make a copy to see if the issue is the same? I don't understand your request. The issue is with copying. It works fine when I print from my computer, but copying does not work. I put in a page with black text and the text on the copy is always in red. This happens whether I use the automatic page feeder or the scanner bed.