HP OfficeJet Pro 9010 - Error Code B305ED09

[O_NORMAN]

My HP OfficeJet 9010 printer keeps showing error code B305ED09 on a blue screen on the display. When this error code is displayed, the printer does not work and cannot be turned off at the power button. The only way to get it to work again is to turn it off at the plug and then turn it back on again. This error code happens multiple times a day. Could someone please advise how I resolve this issue? 

[sandytechy20]

@O_NORMAN

Welcome to the HP support community.

I understand that you are getting a B305ED09 error on the printer, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Gefahrensucher]

Hi Sandy,

I am having the exact same problem. Would You mind sending me the steps to reset the printer too?

Thanks in advance

Maik

[Hollyjo1]

I am having the same problem .  Could you let me know how to fix it?

Hollyjo1

[51E]

Could you send me the same instructions please?

[sandytechy20]

@Gefahrensucher , @Hollyjo1, @51E

Welcome to the HP support community.

I understand that you are getting a B305ED09 error on the printer, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[51E]

I haven’t received anything 

[Gefahrensucher]

I did not get anything too 🙁

[Hollyjo1]

I did not receive anything.

[sandytechy20]

@Gefahrensucher , @Hollyjo1, @51E

I have sent the reset instruction in the private message again.

Let me know how it goes.

Cheers.