HP OfficeJet Pro 9012 with blue screen error B80BD2FC

[xwitty]

HP OfficeJet Pro 9012 with blue screen error B80BD2FC
recently the printer sometimes was switched off in the morning ... unpredictable

any hint, what this can be?

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[Echo_Lake]

@xwitty

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. We will have to perform a factory reset to resolve this issue. I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!