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‎05-27-2017 09:40 AM

HP Recommended
Product: HP OfficeJet4620
Operating System: Microsoft Windows 10 (64-bit)

My All in One print, fax, copy, scanner all of a sudden lost it's abilaty to recognize scanner. worked 3 times in a row then quit. i did diagnostics, used HP Print and Scan DR, updated drivers, uninstalled and re-installed. Everything I could find on the subject, worked one more time then quit alltogether!

The PC says it doesn't find a scanner installed.

All the machine will do now is print. Connected to PC via USB

HELP Please.

1 REPLY 1

‎05-28-2017 11:51 AM

HP Recommended

@MustBeStupid

 

Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet4620 printer. I understand that your scanner is not getting recognized and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Check Windows Image Acquisition settings.
  • Temporarily disable firewall software on the computer.
  • Check the printer connection status.
  • Click here and follow the document to perform above steps.

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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