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‎03-04-2017 04:45 PM

HP Recommended
Product: HP Officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

My conmputer shows the printer is offline even the wifi light and signal of printer is solid on and strong, the computer can connects the printer for 2 minutes and then shows offline and idle since i changed my router last week, the " HP print and scan Doctor" not working for my comptuer, your advice is appreciated.

1 REPLY 1

‎03-05-2017 01:16 PM

HP Recommended

Hi @David1969,

 

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I see that you are having a trouble where the printer is showing offline. Try the steps below to fix the issue.

  • First, assign a manual IP to your printer by obtaining the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now we need to reinstall the printer. Try the steps blow:

Let me know if that helps or if you need further assistance.

Cheer!

Jeet_Singh
I am an HP Employee

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