-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- HP Officejet 4500 Wireless won't print

Create an account on the HP Community to personalize your profile and ask a question

01-10-2013 02:11 AM
I have a HP officejet 4500 wireless. Operating system is Windows 7. I can't find disc to reinstall or print. Printer won't recognise PC. Help!
The printer was previously installed with no problems and worked great but after having to reset my router yesterday the printer won't find the pc and vice versa.
01-10-2013 02:47 AM
Since the router was reset, the printer has lost connection to the network.
Hence first press the setup (wrench) icon and navigate to wireless and run the wireless setup wizard. Once you successfully run that, the printer should join the network.
If the router has assigned the same ip address to the printer, you could be able to print right away.
However, if you are still not able to print. I would recomment to download the basic driver only from www.hp.com/go/support
and start the installation.
08-22-2013
06:41 PM
- last edited on
02-23-2017
10:05 PM
by
OscarFuentes
If you are unable to print from your desktop, please follow the instructions in the link below for additional troubleshooting steps.
--Can't Print?--
If that does not work, I will need to know a lot of information before I can be of much assistance.
1. What is the operating system of the desktop (example: Windows 7 64-bit, Windows 8 32-bit, Mac OS 10.8, etc)?
2. How is the printer connected (USB, wireless, or Ethernet)?
3. Have you tried the HP Print and Scan Dr?
I have a lot more questions but it is all based on how you answer these. The document I provided is very thorough. I hope it helps!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.

08-22-2013 07:41 PM
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3986399
And then install the software and also the connection from there.
01-22-2014
02:24 PM
- last edited on
02-24-2017
03:22 PM
by
OscarFuentes
Hello Dorothy777,
Welcome to the Forums
I noticed your post about your Officejet 4500 Wireless not printing and that you are unable to locate the printer. I would like to help you, however first I will need some more information from you to better research this issue and assist.
Please respond to me with the following:
Which operating system are you running? Windows or Mac
If you happen to be running a Windows OS, try running the Print and Scan Doctor for Windows.
Hope to hear back from you soon!
Regards,
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
