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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2016 12:48 PM

HP Recommended
Product: officejet 4652
Operating System: Microsoft Windows Vista (64-bit)

I just bought a HP Officejet 4652 all in one printer/scanner/fax.  I can print to it and I can copy but I am having trouble getting it to scan.  I can sometimes get one scan in and then when I go to do a second scan it can't find the computer.

 

It will also have trouble in the scan fix reading the drivers.  Should I just take this back and try a different maching?  So frustrated.

4 REPLIES 4

‎02-06-2016 05:50 PM

HP Recommended

Hi,

 

Thanks for using the forum.  Can you try the following:

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem


http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-06-2016 06:58 PM

HP Recommended

I should have posted that I have run that print & scan dr. so many times and it says it has trouble on the "check drivers" .  I got it to scan 1 time and then it just keeps saying that the scanner can't find the computer.  Any suggestions?  Thanks!

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‎02-06-2016 10:23 PM

HP Recommended

Hi,

 

Thanks for your feedback.  

 

Do you have any other HP printer drivers installed that you are not using?

 

Is it possible to uninstall any old printer drivers that you are not using?

 

Also, have you got any other computers that is not using Win Vista? You may want to try that  and see if the issue persist.

 

PS: Have you tried to do an uninstall and a reinstall of the software drivers ?

 

Thanks.

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-07-2016 07:54 AM

HP Recommended

I don't have another computer but I will try to get rid of any other drivers and uninstall and reinstall.  Will let you know the out come.  Thanks.

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