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‎05-07-2017 05:38 PM

HP Recommended
Product: Officejet 5745

The scanner and printer are working fine but when I try to copy something everything seems to be working fine but nothing shows up on the paper.  I have a full ink cartridge and reinstalled the device.  Help!!!

1 REPLY 1

‎05-09-2017 10:21 AM

HP Recommended

Welcome to the HP Community @Mmcd30!


I came across your message about the HP printer issue and wanted to pop in to help 🙂

 

Going through your post, I see that you are having issues while copying using the Officejet printer. To assist you better I need to know whether the printer is printing from the PC or not. If the printer is printing fine from the PC, then try the steps below and then try making a copy:
 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Now, try making a copy and check.

 

If the printing from PC is not working, then try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.



Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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