HP Officejet 6500 Paper Feed rollers not turning

[BIGIRISHAL]

Thanks again.  Thats what I was expecting but hoped I'd be surprised.  Mine is going out tomorrow and I think I'll try something else, like Canon or Lex.  Have a great week.   Bigirishal

[gdell]

I had the same problem and it is the drive wheel on the feed mechanism. If you take a facial mirrior and put it in the paper tray you will see it. it is the closest gear to the front of the printer. The gear is on a shaft that has a set of teeth that mesh with the drive gear. When you try to feed paper the shaft turns but the gear doesn't. I fixed this by sliding the gear off the serrated part of the shaft and put some red threadlocker on it and slide the gear back to position. let it dry for 6 hours and it should be fine

[eric_wilford]

Great description. I actually had two of these printers with the same issue. Both failed within a couple of weeks of each other. These are clearly NOT made to be serviced and getting access to the non-moving pick-up rollers just looked like too much work. With your descrption of the actual failure point I was able to see that in both cases the small plastic gear was, as you described, just spinning on the metal shaft. Locktite has been applied and am now just waiting for it to dry to test it out.

[JohnWpg]

Hi Eric,

Did the repair with thread locker work?  Does it last?

[JohnWpg]

How did you apply the threadlocker?  Is the repair still effective after a while?

[gdell]

Actually the threadlocker did not last I then put some crazy glue on the shaft where the drive gear sits and slid the gear back in place and it worked like a charm. I applied the glue with a piece of cardboard

[eric_wilford]

Unfortunately, neither threadlocker nor superglue really held up in my case. On one of the printers, it looks like the gear actually ended up splitting and on the other it juts slipped again. I suspect that if you can really fill the void between the shaft and the small plastic gear it may hold up but I gave up and trashed both the 6500s since someone gave me a 3rd one so I can at least burn up the rest of my ink. Of course the ink cartridges are not much use in any other models.... Oh well, a truly disposable world...

[DanH1]

Yes same problem here.. seems like its a common problem.. I have 2 of these printers, and seldom use this one at home. the rollers do not even move. maybe other brands have their problems also... but a lack of response says they do not care. I am going to toss this one away.. and HP with it. they have 30 days to respond. after that, no more HP EVER, and it goes on facebook and as many people as I can talk to. 

I get tired of spending good money on crap and then the manufacture sends all their suport overseas to someone who reads down a check list. and never solves the problem, does not care, and just wants to sell you a new printer. HP step up or loose a lot more than just me. 

Its a problem that you are  aware of and should offer a solution short of buying a whole new printer

[Atlasman]

After countless hours struggling to understand the HP technical support rep's heavily-accented English, I gave up and turned to this forum.  I don't know if I was more upset AFTER learning the simple cause of my paper feeding problem on my HP6500 A Plus, than I was when I first began this saga to repair the problem.  However, the contributors to this Forum indeed had it right. The problem is the small gear that turns the other gears that make the feeder rolls turn.  This gear is very suseptable to cracking.  What is SO amazing to me is that this is clearly a common problem which HP could eaisly solve, it would seem, by replacing this plastic gear with a metal one thereby extending it's useful life.  

      According to some of the contributors here, they claim to have repaired the problem by super-gluing the gear onto the revolving metal shaft.  I have my doubts.  I used Gorilla Glue which kept the gear in place and intact for exactly 3 copies before failing (which is how I know that this gear is INDEED the problem).  Unless I'm mistaken, Gorilla glue is as good an adhesive as Super Glue.  However I doubt either one will produce a repair that lasts very long....the gear is under too much spinning wear and tear for any glue to hold it in place.  I'd certainly like to hear from anyone who has had a different experience or used a glue that held up any significant length of time to the stress these parts undergo.

      Given how simple it would be to remanufacture a more durable gear than the fragil one HP uses, I was even MORE angered when the HP tech support person advised me to toss the machine in the garbage and let him sell me another one.  Apparently in the Phillipines they have no problem adapting to our disposable culture.  I, however, am actually old enough to remember when products were made well enough to last more than the 5.2 years  I've owned my HP 6500.   I shall chaulk this experience up to a well earned lesson.  I've bought my LAST HP printer ....ever!

[LAChase]

I know I am over a year too late on these communications but wanted to add my two cents since I also just had the same disaster with the drive gear for the paper pickup rollers.  Here is a video on how to disassemble a 6500 model E709n printer ...    I thought that I might actually be able to get to that drive gear that everyone is talking about.   Not happening.  This **bleep** piece of equipment is so **bleep** hard to disassemble that when you finally get it done .... you can't even see that roller pick up let alone touch it.  The bottom line is that this unit is assembled in such a way that it cannot be taken apart.  It is not designed to be able to make repairs ... none.   Furthermore when I got to see the insides of this,  it is a disaster waiting to happen at any moment.  There is so much heavy ink splatter and build up all over the equipment that sonner or later that ink splatter alone will destroy the printer.  There is absolutely nothing built into it to contain or control the excess ink created simply by running the print head cleaner program.  It just splashes all over the inside where ever it wants to ... no box, no walls, no nothing.   The ideal inventions in the 21st century are those that require you to buy the manufactures ink or paper or fuel or whatever so that they create a revenue stream going forward.  The price of the equipment is quickly exceeded by the supplies.   It is the same thing as buying a cow so that you can save on giving your family milk .... but the cost of keeping and feeding a cow far exceeds any financial gains that you could accomplish. 

and ..... switching printer brands will not help us.  If you think that brands X, Y or Z are going to be manufactured any better .... guess again.    I have a lot of education and experience in very high tech electronic equipment thanks the US Air Force.   My wife has always said that I can fix anything except a balloon.    This **bleep** HP Model E709n is my latest balloon.

   What do I do with my $200.00 supply of Printer Ink 920 series?

   I plan to keep this printer around and hand feed each sheet of paper one at a time to use up the ink.

   Then I plan to get a 2 pound ball-peen hammer ... and play Miley Cyrus "Wrecking Ball" in the back ground as I proceed to take out my frustrations.