HP Officejet 6500 Paper Feed rollers not turning

[JamBro]

Cut a hole in the bottom of the printer - that's what I did and it made trying to fix it a helluva lot easier. I posted some pics here:

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/my-hp6500-printer-wont-pull-the-paper-thru-...

It ain't pretty but it works.

[jrod1]

I feel your pain. Reading this lowered my blood pressure. Keep up the good writing. Manually feed a sheet and got my Status Report, 7007 pages printed the landing gear rollers stopped.

[Craymond64]

Ok so I had the same problem with my HP Officejet 6600. After taking the printer apart by removing all the covers and the document feeder (scanner) and the top glass I relished there is no way to get to the paper pickup rollers from the top. So I started looking at the gears that are part of the pickup assembly and noticed that the one closest to the front of the printer was shifted to the left. I aligned it with the gear behind it so the teeth meshed and slid it to the right until it lined up with the gear behind it! Fixed!

[ttfn57]

This video will help all of you who are experiencing problems with your rollers not turning and not printing!  I just did it and it worked!  It's a different printer they show - but if you follow all the steps, it will work for your HP Officejet 6500!

https://www.youtube.com/watch?v=c422Q-EhMXI

[ttfn57]

Try this!

It shows a different printer - but it will work for your HP Officejet 6500.  It did for me!

https://www.youtube.com/watch?v=c422Q-EhMXI

[josephian]

Thanks Craymond64 for your tip. I was about to trash my HP Officejet 6500a as the rollers won't spin when I saw your post. I was lucky that I could fix my issue without dismantling the unit. The problem for my 3+ year old HP 6500a unit was that the gear connected to the drive motor seems to be out of alignment with the other small gears that rotated the rubber paper feed rollers. I removed the output tray which allowed me to feel for the gears that power the paper feeder roller assembly. The assembly is hidden from view unless you start to print. What I found is that there are a couple of small gears connecting to the drive motor that rotates a bunch of other gears which will rotate the feed rollers. To find these gears,  slide your hand facing up about 2-3 cm inside the edge and now start feeling starting from the right side printer wall at to about 2 inches towards the middle, you will find a obvious spikey gear. I found that I was able to slide this gear slightly left and right until it seems to be locked back in alignment to the next gear further in. (Note that there is another smaller gear located just next to the printer wall-not this). Before sliding, this gear seems to be able to move freely without any effect on the inner gears. You may not get it right the first try, slide until it seems to have good contact and the other gears can be hear moving. I am not sure how long this will last but my paper feed was again working properly. Hope this helps you guys out. 

[Phian]

In my machine the feed rollers were not operating because the plastic gear stripped and moved sideways on the drive axle.  

To repair this machine do the following...  First, remove the outfeed tray to make room to work.  Using a mirror and flashlight, look above the paper tray just inside the machine on the right side.  This is where the plastic gear and axle are located.  Second, slide the plastic gear sideways (to your left) to expose the teeth in the axle where it drives the gear.  This is where you will apply glue to hold the gear in place.  Third, mix or prepare your glue.  I used a two part epoxy type glue called Metal Mender. Using a toothpick, pick up a small dab and put it on the metal axle where the gear should be.  Rotate the axle to see the other side of it and apply some there too.  Gently slide the gear over the glue area and let it dry for several hours.  

If you did it correctly you will notice that the gear fit into another gear above it and it completely covers the teeth in the axle where you put the glue.  NOTE: for additional hold, you can put more glue on the side of the gear where it meets the axle but don't get any on the teeth.  This is very important.  My printer works fine now, good luck with yours.

[flr]

Good fix.  I had exactly the same problem and I used exactly the same procedure to fix the problem.   Allow the epoxy to set at least 24hours or more to make sure it's cured to its maximum strength. (I cured mine for two days.)  My printer was repaired two months ago, and it's still working fine.  It's printed a lot of documents,  so hopefully the fix will hold for a long time.   I also put some epoxy on the gear where it meets the shaft on both sides as you suggested. 

Here's a tip on using epoxy that an IBM lab tech gave me years ago which is extremely important for little jobs like this where you want maximum strength.   Mix the epoxy in a new clean cup. Mix much more than you'll need.  Mix the epoxy in the correct proportions.  Using a NEW, CLEAN stick, apply the epoxy.  This is the key point.  If you use the stir stick to apply the epoxy, you may get some unmixed epoxy into the joint, and the epoxy won't cure properly and will be weak.