HP Officejet 6500 Scan problem

[jtk]

When I tried to scan , I get Scam Menu  Select Computer, and then I get No Scan Options.  How doIload Scan Options?  I tried reinstalling the driver, but that did not help/

[Ratchet_31]

Hi, 

Step 1: Uninstall your printer from Programs and Features

1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
2. Search Windows for programs and features, and then click Programs and Features in the list of results.
3. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
4. If a User Account Control message displays, click Yes.
5. Follow the on-screen instructions to complete the software removal.
   If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.
6. After the software uninstall is complete, restart the computer.

Step 2: Remove the printer from the devices list\

To complete the uninstall, remove the printer and any Windows print drivers from the Windows Devices and Printers list.

1. Make sure the printer is turned on and in a ready state.
2. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
3. Search Windows for devices, then click Devices and Printers in the list of results.
4. Right-click the icon for your printer , click Remove Device, then follow the on-screen instructions to complete the printer removal.
   If multiple icons exist for your printer, remove them all. 

Step 3: Remove from Print server Properties:-

Watch this youtube video from 58 second it shows how to remove printer from print server properties. 

Step 4: Remove files from temp and prefetch

Go to RUN , 

Type in %temp% 

You will see temp folder 

Select All files and delete ( some files may do not delete , you can skip )

Go to RUN 

Type in prefetch

you will see prefetch folder

select all files and delete ( some files may do not delete, you can skip ) 

Restart your PC now and try installing the software. 

Try scanning !!!!!!!!!!!!!!!!!!

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