HP Officejet 6500a E710n WiFi connection not working

[CBHedricks]

Have been using the printer for several years on a hardwired network connection.  Had to move printer to area without hardwired connection, tried to set up wireless connection.  WiFi LED on panel to right of keypad is on solid, can see WiFi network in list of choices but will not  connect.

Have verified network password is conrrect, using WPA2 passphrase and on 802.11n network.  WPS button attempts fail to connect, gives error message of "Unable to establish connection to wireless network" on all attempts.

Power cycled router, printer and nothing works, get same error message all the time.  I have another HP printer in my workshp (HP Officejet 4630) that has connected to the same router without errors and is working fine.  It is on a static IP of 192.168.1.250 and the 6500 was on 192.168.1.53 so should not be an issue with conflicts.  Of my three HP printers (HP LaserJet P4515n, HP Officejet 4630e, and the HP Officjet 6500a) onty the 6500 has issues with networking.

On an additional note - there does not appear to be any phone numbers listed for "in warranty" assistance on the web site, only for HP partners... Is this a recent change?

Thanks in advance.

CB

[greenturtle]

Hi,

Thanks for using the HP Forums.

Here's some wireless troubleshooting steps ;

Solve wireless problems
1. Make sure the printer is not connected to the network through an Ethernet cable
Wireless does not work if the printer is connected to the network through an Ethernet cable. Disconnect the
Ethernet cable from the printer.
1. Make sure the wireless light is turned on
If the blue light on the printer control panel is not lit, wireless might be turned off. To turn on wireless, touch
or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless), touch
(Settings). Touch Wireless Settings, and then touch Wireless to turn it on.
If the blue wireless light is blinking, it means the printer is not connected to a network. Use the Wireless Setup
Wizard available from the printer control panel to make a wireless connection. Touch or swipe down the tab at
the top of a screen to open the Dashboard, and then touch (Wireless), touch (Settings). Touch Wireless
Settings, touch Wireless Setup Wizard, and then follow the onscreen instructions.
1. Make sure the computer or the mobile device is connected to the wireless network
Make sure your computer or mobile device is connected to your wireless network. If you cannot connect the
computer to the network, contact the person who set up your network or the router manufacturer; there might
be a hardware issue with the router or computer.
1. Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first and then printer.
Sometimes, turning off devices and then turning them back on helps resolve network communication issues.
If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this
order: router first, then printer, and then computer

Still have problems? Visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This website
contains the most complete, up-to-date information about wireless printing, as well as information to help you
prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve
security software issues.
Note: If you are using a computer running Windows, you can use the HP Print and Scan Doctor tool, which can help
solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools.

If you need support, try this link :

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hope that helps.

[CBHedricks]

I tried to use the printer screen and it still would not work.  I resorted to use my Laptop and USB cord to the printer and then used the HP setup, and it works now.  It is weird that the printer screen will not work but using a USB cord and printer software does.

I have verified that I can not use the screen to make it work, even verifed that the password was entered correctly.  I do not know what is causing the problem with the printer screen wizard, but even using the WPS does not work, only using the USB cord will make the connection work.

Weirdness.

CB

[greenturtle]

Hi,

Thanks for your feedback.

Can you try to do a "Restore Network Defaults" then try the Wireless Setup Wizard again?

Do a power cycle (switch off and turn on the printer) after the Restore Netwrok Settings and when it's not able to connect via the Wireless Setup Wizard.

Let us know if that works to connect the printer to the network!

[CBHedricks]

Steps taken:

1. Reboot network equipment (router and 16 p;ort switch)
2. Power cycle printer
3. Attempt to use screen on printer to set up network using wizzard.
   1. RESULT: Failure to connect to network:smileymad:
4. Use WPS
   1. initiate WPS from printer
   2. initiate WPS on router
   3. RESULT: after 2 minutes "Failure to establish connection to network":smileymad:
5. Reset printer / network again...
6. Try maunal network setup using printer screen
   1. RESULT: failure to connect to network:smileymad:
7. Connect printer to notebook computer w/USB cord
   1. Start up HP print wizzard
   2. It finds printer installs driver
   3. Use wizzard to set up wireless (using exact same settings as with printer screen)
   4. RESULT:  Connected to network, can print, scan and copy wirelessly from other computers.:smileyvery-happy:

It just seems that the built in setup for wireless does not work for some reason.  The screen steps thru it just fine, but fails to connect at the end of the setup procedure.  It almost seems like the built in interface is not working correctly, but strange that the USB interface does.

I do not know if a firmware update / reflash would solve this or just cause more issues.... Kind of "if it aint broke...." thing.

CB

[greenturtle]

Hi @CBHedricks

Thanks for sharing your steps to getting it connected.  

Hopefully it will benefit others.

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!