HP Officejet 6600 is printing blank pages

[to22]

My Officejet 6600 is just printing blank pages.  I have checked the ink and they are all full.  I have printed a test page and it prints every colour except black.  I have also cleaned the printer heads.  I have tried to print from 3 different laptops it has previously worked with and they all print blank pages. Even if I print something in red text it is still blank.

[Jeet_singh]

Hi @to22,

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As I understand you are having print quality issues on your HP Office Jet Pro 6600 printer. Don't worry as I have a few steps to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

First, remove all the ink cartridges from the printer and then perform a hard reset

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the cartridges and then try to print a test document.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Please follow the steps suggested in the support document: 

Color or Black Ink is Not Printing - Click here

Fixing Poor Print Quality Problems - Click here

I hope this helps. Let me know how it goes for further assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[to22]

Hi - thanks I did all you suggested, but still not copying or printing in black although the black ink is full.

[Jeet_singh]

Hi @to22,

Thanks for replying, I appreciate your time and efforts,

As I understand you have tried the steps suggested and still unable to copy or print in black, I would personally suggest this to be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,