HP Officejet 7000 Wide Format Printer - E809a

[Bukhalid]

Dear 

The printer was at the store not unboxing. but just install it because I have it for A3 jobs but my mistake that I am not tested it from the time they buy it that because this printer has a head not like the old day Cartridge.
so it gives me this:

Power light: Blinking
Resume light: Blinking
Network light: Off
Cartridge lights: All off

Please how you can help me because of no paper jam and the head run from right to left at the start and after press the Resume light.

help me as poseable

[Jeet_singh]

Hi @Bukhalid,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having an issue with the blinking lights on your new HP Officejet printer. I'd be really glad to help you with this,

This seems to be an issue with the Paper Jam on the printer, please follow the steps below:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Please follow the steps suggested in the support document for - Blinking Lights - Click here

I hope this helps. Let me know how it goes for further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Bukhalid]

I am sorry I did what you mention but nothing changes

http://bit.ly/2n6JMFV

[Bukhalid]

I am sorry I did what you mention but nothing changes

The Video

[sandytechy20]

@Bukhalid

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

It seems to be a hardware issue.

I request you to contact HP Phone support for assistance.

Cheers.