HP Officejet 8500 printer that was not in full use for a year. Fails printer alignment.

[msantaella25]

HP Officejet 8500 printer was not in full use for a year. Started using it and fails printer alingment, the quality print report was poor, with white lines over the printing. New ink cartridges installed and were fully consumed doing the troubleshooting described in the HP website trying the have a satisfactory printer alingment.  After several print head cleaning and ink line calibration, the printing quality was fully improved, but the printer is still failing the printer alingment.  I have not replaced the printheads because the Quality REport indicates that the printheads health is good. 

what should I do? 

[Dvortex]

Hello, @msantaella25 – Hope you are well 🙂
 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!

I understand you are facing issues while performing an alignment on your Officejet printer. Greatly appreciate your efforts in cleaning the print head to improve the print quality. The alignment page consists of several lines all across the page and even if one of those lines are not printed properly the alignment will be failed.

Hence, I would suggest you perform a hard reset and continue printing for few pages and then perform the alignment again.

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Perform few copies and prints on your printer and then try to perform an alignment.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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[msantaella25]

Thank you very much for your prompt response. I tried the recommended solution but is still failing the printer alingment. I will order the print heads. Thank you.

[sandytechy20]

@msantaella25

Thanks for the reply.

It looks like this is a hardware issue.

I request you to contact HP Phone Support for ordering printhead if it is not warranty.

Cheers.