HP Officejet 8702 can't install

[Randyims]

I bought a new HP Officejet 8702 and am unable to load it and connect it to my home Dell Inspiron. The Dell is a Vista 64 bit and I get the message ... The operating system is not supported... Is there any way to use this printer with this computer? It connects well wirelessly with my work Mac. I had it installed, but think I pulled down the HP PhotoSmart 8700 to make that happen and that probably wouldn't allow for wireless. Then the problem was that once I connected the printer to the Dell with the ethernet cable I lose wireless functioning...

Anyway, any help is greatly appreciated...

Randy

[Jeet_singh]

Hi @Randyims,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having issues installing the drivers for your HP OfficeJet 8702 printer. I'll be really glad to help you with this,

I did a bit of research and found that there are no drivers available for Windows Vista 64bit. However, you can use this link: Installing and Using the Windows Built-in Print Driver - Click here

Now we need to reinstall the printer. Try the steps blow:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on this link
• Connect the USB cable only when prompted.

Let me know if that helps or if you need further assistance.

Cheers!