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Music-22
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Message 1 of 2
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HP Officejet Pro 6830 Does Not Pick Up or Feed Paper

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HP Office Jet Pro 6830
Microsoft Windows 8.1 (64-bit)

My printer doesn't always pick up paper from the paper tray.  I usually have to slide the top paper in until it is grabbed (I am using HP paper and the tray has at least 25 sheets in it).  The paper tray on top doesn't pick up the paper at all.

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The_Fossette
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HI @Music-22

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the printer is not picking up the paper.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

In the below article please perform solution three and five and check if it helps.

 

http://hp.care/2pFzmks

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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