HP Officejet Pro 6830 has status of Out of Paper even though I have reloaded paper

[richinsc]

Printer keeps showing Out of Paper even though I have reloaded the tray. How do I get status reset to Ready?

[Rainbow7000]

Welcome to the forums @richinsc!

I understand your Officejet 6830 is showing you an "Out of Paper" error, and wanted to reach out with my own suggestions to you.

• Try a power reset, and while the power is unplugged, clean the rollers in the printer. You can see the instructions on how to clean them from this link under "Solution three: Clean the paper feed rollers": A 'Paper Jam' Error Displays on the HP Officejet 6810 and Officejet Pro 6830

Reset Instructions:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet directly.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.

Hopefully when you power up the unit, the error message will be gone! Please let me know what happens!

If you appreciate my reply to your concern today, click the thumbs up  below! 

[edm47]

I have tried all of the suggestions,including disconnecting the cords and cleaning the rollers, but I still have the Out of Paper message despite the fact that the try is full.    Any help  will be much appreciated.  Since I'm not very computer saavy and a very old senior citizen without a grandchild to help me, I'd appreciate easy-to-follow instructions.  I purchased the his printer and Windows 10 in Sept. 2015.

Many thanks.