HP Officejet Pro 6978 will not connect to computer

[Snyder6]

I purchased this printer last night.  The printer is connected to our wireless network with a 192.168 type IP address .  The software installed fine on the computer. When using the "connect a new device" from the HP Officejet Pro 6970 s neoftware, the printer is listed and I am able to choose it.  I have tried both the Wireless and the Wired choices in connecting the device.  However, the next step just keeps saying it is installing network device...BUT it ends up as a X that it could not install the device.  

I have installed the Troubleshooting HP printer software and have completed all 4 Solutions, but with NO success.  

I loved my last HP printer - had it for about 10 years, but I am ready to return this one!

[greenturtle]

Hi,

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

This relevant resource may be of help:

Download and install software for Officejete Pro 6970 series

 Hope that helps!

[DonnaT0151]

I tried the link you had listed, but it would not come up on the screen.  Please help, I have tried to connect this printer since last Fiday and have tried all the things I know to try.  I have uninstalled it so what do I need to do next?

[greenturtle]

Hi @DonnaT0151,

Thanks for using the HP Forums.

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!