HP Officejet Pro 8500A not printing from black cartridge

[Trisch]

This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected.  The cartridge is one month old - no error messages.

[Brandon1]

HI Trisch,

Here is a link to a post with the same problem as you with an accepted solution. 

A link is provided in this post with instructions on more troubleshooting and possible causes.

Hope this helps. 

[gilfo]

---

@Brandon1 wrote:

HI Trisch,

Here is a link to a post with the same problem as you with an accepted solution. 

A link is provided in this post with instructions on more troubleshooting and possible causes.

Hope this helps. 

---

[Clistie]

I have put in 2 new cartridges thinking that maybe one was defective, any suggestions

[Rainbow7000]

Hello Clistie,

I am sorry to hear that your Officejet Pro 8500A is no longer printing in black, even after you have changed the ink cartridge.

I have researched this issue for you and I have located a helpful troubleshooting document for you to follow.

I hope this resolves this issue for you!

Printer Does Not Print Black Ink or Color Ink

Good luck!

[Melvin15]

Printer will not print in black. I cleaned the heads, done a alinement, it says alinment failed

[Mickgogs]

Hi Brandon, I am having the same problem with my printer. Can you send me the link please.
Thanks
MG

[Rainbow7000]

Hello there! Welcome to the forums @Mickgogs ,

I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.

Re: HP Officejet Pro 8500A not printing from black cartridge

HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.

Have a great weekend:)

[AM5]

I have exactly the same problem with the same printer.  Replaced all the ink cartridges, did all the tests, cleaned the printheads, started and restarted the printer and the computer, etc, etc. The self test said the printheads were both good.  All the colors print fine, including yellow, but no black. 

I spent a while on the phone today with HP tech support, and his only recommendation was to buy a new printer.  Surely by now HP has figured out what the problem is.  Please tell me.

Help!!!

[Rainbow7000]

Hello @AM5 ,

I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.


Thank you,