HP Officejet Pro 8600 N911g Scan to gmail with 2-step verification

[rgaskins]

I have an HP Office Jet Pro 8600 N911g printer which is a replacement for another one. I am using gmail. I am seting up the Scan to E-mail. I put in all the required information asked by the wizard and when I test it, it comes back with "Incorrect credentials".  My gmail has a two step verification process where it will send a code to my mobil device. I remember setting the Outgoing E-mail profiles up on the previous printer before the replacement but I cannot remember how I got the "scan to E-mail" to work using the 2-step gmail verification.

Looking at another post about gmail I even click on the "Network" tab and changed the IPv4 DNS server settings to 8.8.8.8 and 8.8.4.4.

I checked and tested my gmail/Google to make sure that my gmail 2-step verification is working correctly.

[ShlomiL]

Hi,

Do you have the following settings for the Outgoing Email Profile?

SMTP Server: smtp.gmail.com

Port: 465

The SSL Required checkbox should be checked

The outgoing email server password required checkbox should be checked

The username should be your full gmail email address

The password should be the same as used to access gmail.com

The 2-steps verification should be applicable for the Gmail app, not for its servers as an SMTP server..

Please let me know if our settings are as listed above, otherwise change the settings as following and check for any difference.

Shlomi

[rgaskins]

The settings are:

SMTP Server: smpt.gmail.com

SMPT Port: 465

The "Always use secure connection (SSL/TLS)" is checked

The outgoing email server password required checkbox is checked

email name and password are correct

What next?

[ShlomiL]

Hi,

May you tried disabling 2 steps verification and checked if that may help?

Prior that, I would suggest unchecking the SSL box, some reported this tho help.

if that doesn't help, try rechecking the SSL box, then disable 2 steps verification as following:

https://support.google.com/accounts/answer/1064203?hl=en

Hope that may help,

Shlomi

[krmesser2015]

Security is more important that what printer I use.  To turn 2-step Authentication off is not a solution.

This is a real requirement that needs to be escalated. As a matter of fact its sad that we even have to deal with 

this and this is not already rolled into a current firmware update.

Most other products and Apps I use already fully support 2-Step Authentication.

[JustAnotherPhil]

Was this ever resolved?

I am trying to find someone within HP who even understands what "Sacn to Email" does, let alone has the ability to resolve the problem.

phil

[rgaskins]

Scan to email allow you to take a document that you have and send it wherever you want to send it as long as you have someone's email or you can send the document to your email.

Here is the solution to the 2-step verification with google's email.

Get into your google email. Click on your picture or name in the right-hand corner and click "Account". On the "Signing In" box click on "2-step verification". From there go to the App-Specific passwords tab.  Click "manage application specific passwords".  At the bottom chose mail, select device and then generate.  Follow the prompts and guidelines from that point.

[JustAnotherPhil]

That worked exactly as you instructed!!!  

I contacted HP support and the people I spoke with didn't even understand what I was trying to do ("You're trying to scan an email?") , let alone capable of providing a solution.

Thank you very much!!!

[rgaskins]

Glad it worked for you.  When I was setting up my printer I too ask HP and got the "deer in the headlights" look.  So I had to figure it out myself. 

Sorry I did not post it sooner.

Hopefully this will help someone else too.

[Mike_Dyer]

I ended up having to do 3 things to get my HP MFP device working for scan to email using gmail smtp

1)  The name smtp.gmail.com would not resolve with any DNS I tried so I pinged it and got the IP address and used that - that worked

2)  the authentication was failing and I was using 2 factor authentication so I went to my google accounbt and generated an application specific password - that worked    https://support.google.com/accounts/answer/185833?hl=en

3)  The authentication that the HP device was using was not compatible with google authentication so I had to change the email address I used to use a less secure authentication method.  In order to do this without losing my 2FA I setup a new email address and set that to use the less secure method.  https://support.google.com/accounts/answer/6010255?hl=en

The option you need is in the link to "Use less secure apps"

Everything works now