HP Officejet Pro 8600 Plus: Main Paper Tray/Drawer won't close

[blueberry2]

The main paper tray/drawer on the printer will not shut all the way, something in the drawer seems to be stuck or broken. Is there a way to remove the drawer or another solution to fix it?

[MKazi]

@blueberry2

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Officejet Pro 8600 Plus e-All-in-One Printer. I read that the main paper tray does not go all the way in. Something in the drawer seems to be stuck or damaged.

To provide an accurate resolution, I need a few more details: 

• Are you able to remove the paper tray out completely from the printer and check?
• Was the tray closed with force anytime before?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the paper tray out and check if you can see something inside the printer that the blocking the tray to enter fully.
• Also, power off the printer and check if something is loose or rattling inside the printer.

You may refer to this HP Document for the hardware setup of the printer.

I hope this information helps. Keep me posted. Good luck!