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blueberry2
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HP Officejet Pro 8600 Plus: Main Paper Tray/Drawer won't close

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Officejet Pro 8600 Plus

The main paper tray/drawer on the printer will not shut all the way, something in the drawer seems to be stuck or broken. Is there a way to remove the drawer or another solution to fix it?

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MKazi
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@blueberry2

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Officejet Pro 8600 Plus e-All-in-One Printer. I read that the main paper tray does not go all the way in. Something in the drawer seems to be stuck or damaged.

 

To provide an accurate resolution, I need a few more details: 

  • Are you able to remove the paper tray out completely from the printer and check?
  • Was the tray closed with force anytime before?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the paper tray out and check if you can see something inside the printer that the blocking the tray to enter fully.
  • Also, power off the printer and check if something is loose or rattling inside the printer.

You may refer to this HP Document for the hardware setup of the printer.

 

I hope this information helps. Keep me posted. Good luck! 

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