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jd32
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HP Officejet Pro 8615 will not scan from the printer display; only from printer assistant

HP Recommended
HP Officejet Pro 8615
Microsoft Windows 10 (64-bit)

Error message: The scan could not be completed due to one or more of the following issues:

-Connection to computer is lost (visible on printer devices and prints from printer assistant)

-The scan application on the computer is currently in use (not sure how that happens)

-ORC application is not installed on the computer( I believe it is)

 

Thanks in advance for your help!

 

jd32

 

 

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greenturtle
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HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works



I am an HP Employee
Although I am speaking for myself and not for HP.
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