HP Officejet Pro 8620 Won't Feed 5x7 Photo Paper

[Joysgirl]

Okay, I rubbed the rubber roller with a cloth, roughed it up a bit with a nail file and no luck. So, I tried dampening the edge of the photo paper after placing it in the tray and it worked! Okay, so it seems the roller is just too dry to grab a slick surface. I then took a damp rag and wiped the roller with it. It worked for two back-to-back prints (I didn't try more). This fix is probably not recommended by HP, but then, HP doesn't seem to recommend anything that works for this printer. 

[andylimhk]

Hi,

You can try this troubleshooting guide in below:

Opton 1 :

Try to use 'low stack' method,  load 5-10 sheets of photos in input tray.

Option 2:

An 'Out of Paper' Message Displays and the Printer Does Not Pick Up Paper for the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series

http://support.hp.com/us-en/product/HP-Officejet-Pro-8620-e-All-in-One-Printer-series/5367611/docume...

if still not working you may contact HP support:

http://www8.hp.com/us/en/contact-hp/support.html

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