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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-15-2014 06:03 AM

HP Recommended

Hi, 

 

My 2 months old HP Officejet Pro 8600 Plus has started to lose connection to Win7 PC. Connection is setup using Wifi. This can be fixed by disconnecting and connecting printer to wifi again, but this needs to be done every time the connection is lost so it's not really solving the issue.

 

The printer has been working nicely with out-of-the-box setup for 2 months. The problem started to occur yesterday after installing a proposed automatic SW update to printer.

 

Any ideas how to solve this connection issue? (other than not installing any proposed updates if everything is working nicely.. 😉

 

Thanks,

Tuomas

6 REPLIES 6

‎01-15-2014 07:23 AM - last edited on ‎04-20-2016 11:36 AM by HP Administrator

HP Recommended

Hi,

 

Please refer the link below to troubleshoot the issue.

 

http://support.hp.com/us-en/document/c03781399

Although I am an HP employee, I am speaking for myself and not for HP.

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‎01-19-2015 07:34 AM

HP Recommended

Hello- we have tried all these things and the printer keeps disconnecting. How do you keep it from disconnecting again?

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‎01-22-2015 09:35 PM - edited ‎01-22-2015 09:36 PM

HP Recommended

I have the exact same problem! This is a new thing and I've owned this printer for 2 years now. I'm going to take a guess that the printer has had a firmware update (that auto updates) and there's a bug in it that's causing this problem. I hope it gets fixed soon, it's REALLY aggravating.

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‎01-27-2015 02:06 AM

HP Recommended

Hi,

 

Try connecting the printer to the router using a manual IP address which should resolve this.

To assign manual IP refer link below.

 

http://www8.hp.com/h20621/video-gallery/us/en/customer-care/1972074076001/assigning-your-hp-printer-...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎05-16-2016 12:36 PM

HP Recommended

Ok I have been through piles and piles of trails on losing WiFi connectivity and not being able to print PDFs.  It seems I went through two problems that got brought on by a router/AP upgrade.  I recently replaced my Airport with a new eero disttributed WiFi system.

 

On WiFi connectivity the HP8600 does not seem to like combined authenication common in dual mode setups. I changed my WiFi connection to 2.4Ghz, changed authentication to WPA2-PSK(AES) and NOT the one combined with WPA-PSK(TKIP) and also put in a static IP and the WiFi nows stays conencted and the connection doesn't disappear.

 

On the PDFs, I have a Uverse Pace PLC gateway which you cannot place in bridge mode which is a true pain.  Consequently large files just did not seem to get through from the AP to the routing function on the gateway even though other traffic does.  I then connected the printer to the gateway's 2.4 Ghz and it now appears to be working.

 

Net net I see two issues: HOP has a WiFi connectivity issue and ATT lacking Bridge mode on their Pace PLC gateway which they used to have on the slower speed gateways - true pain in the a--

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‎08-10-2016 01:19 PM

HP Recommended
@Cycle11111 wrote:

 

On WiFi connectivity the HP8600 does not seem to like combined authenication common in dual mode setups. I changed my WiFi connection to 2.4Ghz, changed authentication to WPA2-PSK(AES) and NOT the one combined with WPA-PSK(TKIP) and also put in a static IP and the WiFi nows stays conencted and the connection doesn't disappear.


Can you tell me where these settings are and how to do this? I looked through the printer settings but didn't see anything that resembled this stuff. Thanks!

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