-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- HP P3005 jamming between fuser and exit roller

Create an account on the HP Community to personalize your profile and ask a question

05-22-2013 02:40 AM
Hi, I've an issue with a HP P3005 which is baffling me. The paper is jamming with the lead edge about an inch from the exit roller. I've changed the fuser and drive gears, feed rollers(in case they were slipping) and the 2 sensors located to the right of the exit roller(when looking from the front of the printer.) It doesn't happen everytime but when it does jam it's exactly the same place. When the rear cover door is open the paper feeds out fine with no jams. I was wondering if the rear cover door could be causing the issue? Any thoughts would be greatly appreciated. My client is using normal A4 copy paper. I've tried a different paper just in case and the paper they use works fine in all there other copy/print equipment.
05-22-2013 05:24 AM
05-22-2013 07:49 AM
Thanks David for your quick reply, yes there is print on the copies following the jammed paper. The error code which appears in the display is 13.31. The manual indicates this error is to do with the 2 sensors I replaced next to the exit roller. I was thinking whether the reg sensor masy be causing the issue. I cleaned the sensor with an air duster and checked the actuator arm for wear but it seemed ok. Is the sensor part of the HVPS or does it sit seperate?
05-22-2013 06:27 PM
05-23-2013 09:31 AM
Thanks again for your response David. The printer has an optional tray 3 and is jamming from that tray as well so i'm ruling out an issue with the tray itself. I will go back to site and try feeding from tray 1 but I'm still wondering if the rear cover may be the issue as when the rear door is open and not using the exit roller assy no jams occur at all.
05-23-2013 04:52 PM
05-25-2013 02:20 PM
Thanks David for taking the time to help me out with this issue, it's much appreciated this end. When I return to site later next week to test from tray 1 and possibly try replacing the back cover I'll let you know if it cured the problem.
