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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 08:47 AM

HP Recommended
Product: SER C 309 G

 

WHEN TURNING ON PRINTER THE INK CARTAGES DO NOT MORE AND THE SCREEN ON THE PRINTER BLINKS AND THIS CODE APPERS C2FE016E==WHAT DOES THAT MEAN??

 

 

 

 

 

 

1 REPLY 1

‎02-23-2017 07:20 AM

HP Recommended

@rico0001

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting C2FE016E error message on HP Photosmart C309g printer. I would like to help you out with this issue today.

 

Reset the printer.

  • Turn on the printer.
  • Wait until the printer is idle and silent before you continue.
  • Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
  • Remove the ink cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect it to the USB cable if you disconnected.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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