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- HP PSC 1400 All-in-one printer always sets to offline

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08-11-2014 02:43 AM
My HP PSC 1400 All-in-one printer always gets to offline mode after a print job is cancelled or caused an error. I will need to ALWAYS restart my computer everytime this happens because it has been the ONLY way for the printer to get online again. The HP Solution Center says it's online and ready for printing. I can still scan documents.
But the problem is that everytime I try to print a document from MS Word 2013, it says the printer is offline.
I tried printing from another program like Notepad, it still says offline. Even the printer manager says its offline.
I read from another post that a scan doctor or something may solve this problem but the link is no longer available. Can I ask for a help from you all here? Thanks.
by the way, my OS is Windows 8.1.
Solved! Go to Solution.
Accepted Solutions
08-12-2014
01:09 PM
- last edited on
03-07-2017
05:19 PM
by
OscarFuentes
Hi there @eriksala, welcome to the forums
I saw your post about your PSC 1400 series printer showing you it's offline and will not print on your Windows 8.1 system. I have a suggestion that might help you get through this problem. The tool you also mentioned, the Print and Scan Doctor is one of the steps during the troubleshooting as well!
I hope this gets you back online and printing again.
'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8
Please let me know the results.
Have a wonderful day!
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
08-12-2014
01:09 PM
- last edited on
03-07-2017
05:19 PM
by
OscarFuentes
Hi there @eriksala, welcome to the forums
I saw your post about your PSC 1400 series printer showing you it's offline and will not print on your Windows 8.1 system. I have a suggestion that might help you get through this problem. The tool you also mentioned, the Print and Scan Doctor is one of the steps during the troubleshooting as well!
I hope this gets you back online and printing again.
'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8
Please let me know the results.
Have a wonderful day!
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
08-19-2014 03:08 AM
I now have a remedy every time my printer has an error. Thank you very much.
