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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-05-2013 11:33 AM

HP Recommended

Can someone help me? I have a 1610 all in one HP that "will not scan I get the message that I need to install or run decive software for feature" everytime I try to scan.

 

What does this mean? How do I fix the problem? I have a Mac Lion 10.8 computer and would like to use my scanner. Thanks!

‎08-05-2013 11:34 AM

HP Recommended
Can someone re-explain this for a Apple person who doesn't have a CD? and seems to always get the message that HP no longer has software for my 1610 all-in-one? Thanks!

‎08-05-2013 12:41 PM - last edited on ‎02-23-2017 09:29 PM by HP Administrator

HP Recommended

Hi bridgey95,

 

Follow the steps in the document below to install this printer on Mac OSX 10.8, and there is also a section on How do scan with the driver from Apple Software Update.

 

OS X v10.8 Mountain Lion: Installing and Using the Printer on a Mac with Mountain Lion

I am an HP employee.

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‎08-29-2013 02:34 PM

HP Recommended

Install the printer using the current version from the website that provided a link to the download for this printer.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=390328&task=&

 

If it is free or not?

 

Thanks

‎08-30-2013 07:02 AM

HP Recommended

HI lovehp,

 

If it is free or not? Driver downloads are always free on the support.hp.com site

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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