HP Photo Creations - Error number DDC0007

[HIM32]

MY NEW HP LASERJET M1136 MFP SHOWING Photo Creations - Error number DDC0007 and facing problem in scanning

[Gemini02]

Greetings @HIM32,

Thanks for accessing the HP Support Forums for extra support! I see that you are experiencing issues scanning and printing from Photo Creations. I would like to help.

Please try the steps listed in this document for not being able to scan: USB Scanner Connection Error (Windows).

Can you make a copy?

Please send details to our customer support at hpsupport@rocketlife.com for the Photo Creations issues.

If this helps you to reach a solution, please click the "Accept as Solution" button. If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos. Please let me know the outcome. Have a nice day!

[RocketLife]

Hi @HIM32.

DDC is a Microsoft installation error. Uninstalling and reinstalling HP Photo Creations should fix it. Here are step-by-step directions for Windows 10:

1. Check Your Internet Connection

• If you’re accessing the Internet from a business or office network, please be sure that the network or firewall allows access to the HP Photo Creations software.

• Check your computer’s clock to be sure the date and time are set correctly.

2. Uninstall and Reinstall HP Photo Creations

Step A: Uninstall HP Photo Creations

1. Click on Start
2. Click on Control Panel
3. Click on Add or remove programs
4. From the program list, select and remove HP Photo Creations 

Step B: Download and reinstall HP Photo Creations

1. Go to www.hp.com/go/hppc 
2. Click the Download button. Depending on your browser, you can choose to run or save the program. Choose Run if available. (If you chose Save instead, double-click the downloaded file.)
3. Follow the onscreen instructions to reinstall HP Photo Creations.

Step C: Open HP Photo Creations 

• Open HP Photo Creations by double-clicking the desktop shortcut, and confirm that it is working.

I find restarting the computer after step C can help as well.

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Our support team is always happy to help. You can reach them at hpphotocreations@hp.com. 

Thank you for trying HP Photo Creations,

RocketLife