HP Photosmart 309a will not print black ink

[andy5757]

My printer was working fine 2 weeks ago.  Tried printing a text document and the black faded like the cartridge was low.  Then it quit printing black at all.  I have tried replacing the black cartridge, cleaning the print head, a new print head, and replaced the photo black cartridge.  None of this worked.  Any other ideas?

[The_Fossette]

Hi @andy5757

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not printing black.

I’d love to help!

Follow the steps in the article and check if it helps.

http://hp.care/2dSPHyS

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!